Problem
DSB train drivers must carry three folders with the manual for each train set. All updates in the manual must be delivered by mail and inserted into the folder by hand. Risk of old data and no control over the content being read.
Solution
The solution was a combined class and online training module for all the staff on the train.
Our user research confirmed the need for knowledge and on-the-spot help through video, sound signals, and intelligent text search.
All new staff members were trained in small groups and tested at each step of the Learning Management System (LMS). All minor updates were online training, including multiple-choice tests. We developed a feedback system to monitor how the content was understood and how the user interface in the cockpit was interpreted.
My roles included team leader, UX/UI designer, and program manager. I made a team of programmers and education specialists, including train drivers and service personnel from DSB. All drawings were created in Adobe Illustrator based on the train manufacturer Ansaldo Breda's CAD drawings.
Our user research confirmed the need for knowledge and on-the-spot help through video, sound signals, and intelligent text search.
All new staff members were trained in small groups and tested at each step of the Learning Management System (LMS). All minor updates were online training, including multiple-choice tests. We developed a feedback system to monitor how the content was understood and how the user interface in the cockpit was interpreted.
My roles included team leader, UX/UI designer, and program manager. I made a team of programmers and education specialists, including train drivers and service personnel from DSB. All drawings were created in Adobe Illustrator based on the train manufacturer Ansaldo Breda's CAD drawings.
Implementation
After a year, we have developed a comprehensive system that encompasses training and daily use for all staff groups. The system is later used in several train systems within DSB.